jeez baji Privacy Policy

1 Introduction and Scope

jeez baji is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile application and all related services. By using our services or creating an account, you agree to all terms set out in this Policy.

The main purpose of this Policy is to clearly inform you what information we collect, why we collect it, and what steps we take to protect your privacy. jeez baji believes that data protection is not just a legal obligation — it is part of our responsibility to our users.

2 Types of Information Collected

We collect two types of information — personally identifiable information and non-identifiable technical information. Details are provided below:

2.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Home address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details — where applicable)
• Username and password provided at account creation (password stored in encrypted form)

2.2 Non-Identifiable Technical Information

• IP address and device type
• Browser and operating system information
• Time spent on the platform and browsing patterns
• Cookie and session data
• Referral source (which link or path you came from)

3 How Information Is Collected

jeez baji collects user information through the following methods:

• Registration form: Information provided directly by the user when creating an account.
• Identity verification process: Documents submitted to complete KYC (Know Your Customer).
• Transaction records: Information automatically logged during deposits and withdrawals.
• Customer service contact: Information provided during live chat or email correspondence.
• Automated technology: Information collected automatically through cookies, beacons and log files.

At every step of data collection, we ensure that collection is limited to only what is necessary. Unnecessary or excessive information is not requested.

4 Purpose of Using Information

Collected information is used strictly for specified purposes. jeez baji never uses user information for unauthorised commercial purposes.

4.1 Service Operations

Information is used to create and manage accounts, process deposits and withdrawals, and keep the gaming experience secure.

4.2 Identity Verification and Fraud Prevention

Information is needed to confirm ownership of each account and to prevent money laundering or fraudulent activity. This is done for the protection of all users.

4.3 Customer Service

Information is used to resolve issues, answer account-related questions and provide 24/7 live chat support.

4.4 Legal Compliance

Information may be stored and processed to comply with applicable laws or government directives.

4.5 Platform Improvement

Aggregated and non-identifiable information is analysed to improve service quality and introduce new features.

5 Sharing and Disclosure of Information

jeez baji does not disclose users' personal information externally except in specific circumstances. Cases where information may be shared on a limited basis:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay and associated banks to complete transactions — only for transaction verification.
• Technology partners: Technology service providers required for platform operations may access limited information under strict confidentiality agreements.
• Legal requirements: Information may be provided in response to a court order or a lawful demand from authorities.
• Fraud investigations: Information may be used with the assistance of relevant authorities to investigate suspicious activity.

Outside the cases above, no information is shared with third parties without the user's written consent.

6 Cookies and Tracking Technology

The jeez baji website and app use various types of cookies. Cookies are small text files stored on your device that help improve the service experience.

6.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and ensure security. Disabling these may prevent the site from working properly.
• Functional cookies: Used to remember your preferences, language selection and other settings.
• Analytical cookies: Used in an aggregated manner to understand how users use the site. These do not contain personal information.

6.2 Cookie Controls

You can limit or delete cookies from your browser settings. However, disabling essential cookies will make some platform features unavailable.

7 Data Storage and Security

User information is stored on secure servers and transmitted using SSL (Secure Sockets Layer) technology. We follow industry-standard security practices.

7.1 Technical Safeguards

• End-to-end SSL/TLS encryption
• Password hashing and storage protection
• Access controls and two-factor verification (OTP)
• Regular security audits and vulnerability testing

7.2 Retention Period

Information may be retained while your account is active and for as long as legally required after the account is closed. The specific retention period depends on the type of transaction and applicable regulations.

8 Protection of Minors

jeez baji strictly enforces a 21+ age policy. Anyone under the age of 21 may not use our services. Age is verified at registration and confirmed against the date of birth during the identity verification process.

If it comes to our attention that a minor's information is present in our system, that information is deleted immediately and the associated account is closed. This rule is applied without exception as part of our commitment to Responsible Gaming.

9 User Rights

You have several rights over your own information. jeez baji respects these rights and responds within a reasonable time upon receiving a request.

9.1 Right of Access

You can find out what information we hold about you. Contact customer service to request a summary.

9.2 Right to Correction

If any of your information is incorrect, you can request a correction. This can be done through account settings or live chat.

9.3 Right to Deletion

In certain circumstances, you may request deletion of your account and related information. However, records of legal or financial transactions may not be deleted before the mandatory retention period has passed.

9.4 Right to Restrict Processing

You may request that we stop using your information for certain purposes. However, this may limit some services.

9.5 Filing a Complaint

If you have any concerns about data protection, please inform jeez baji directly in the first instance. You will find contact details on our About Us page.

10 Third-Party Connections

Our platform may have technical connections with payment gateways and game providers. These third parties have their own privacy policies. jeez baji has no control over their policies.

When using payment services (bKash, Nagad, Rocket, Upay, etc.) you are also directly engaging with those services. You should read the relevant service's policy before completing a transaction.

When playing games from Evolution, Pragmatic Play Live and other live casino providers, some information may also be transmitted through the relevant technology infrastructure, which is necessary to ensure security and fairness.

11 Changes to This Policy

jeez baji reserves the right to revise this Privacy Policy when necessary. If significant changes are made, users will be notified via their registered email or through a notice on the platform.

Continued use of the platform after a revised policy is published will be considered automatic acceptance of the new policy. It is therefore advisable to read this page once after each update.

12 Contact

If you have any questions, requests or concerns about this Privacy Policy, contact the jeez baji privacy team directly:

Requests are responded to as quickly as possible upon receipt. Complex requests may take a little longer, but every request is given careful consideration.